"When someone on your team feels genuinely satisfied with their work, it means they know what they did, why it mattered, and that it was delivered with care."
I couldn't stress the "delivered with care" part enough.
Only today, we ran a team alignment workshop, and care emerged as one of the themes throughout all the layers, from individual (we appreciate care in others), through team (care is our shared value), to customers (care is our ultimate value proposition).
And I see care as the ultimate measuring stick of whether any professional (not only professional, but let's keep it, well, professional here) relationship makes sense.
When people stop caring, they either leave or they keep performing the moves without much consideration of the outcomes.
When teams stop caring, whatever they work on will eventually be in trouble.
When companies stop caring, as their client, you're downgraded to just a cell in a spreadsheet (at best).
And the opposite is true, as well. When people care, they will go the extra mile, whatever the context.
It's like a difference between flying Southwest and Ryanair. A difference between a company that, despite offering a budget-level offer, is often mentioned as a paragon of customer satisfaction, and a company where you're flown basically as cargo.
Like in the "your job can now be done by ChatGPT" way?
We definitely push on redefining the standard of an average employer-employee relationship as less humane. There are definitely short-term profits to be monetized by organizations.
Long term?
I wish care were to become a premium offer (and you can deliver customer care if you don't deliver employee care). Yet, it is a consideration without a conclusion for me at this stage.
"When someone on your team feels genuinely satisfied with their work, it means they know what they did, why it mattered, and that it was delivered with care."
I couldn't stress the "delivered with care" part enough.
Only today, we ran a team alignment workshop, and care emerged as one of the themes throughout all the layers, from individual (we appreciate care in others), through team (care is our shared value), to customers (care is our ultimate value proposition).
And I see care as the ultimate measuring stick of whether any professional (not only professional, but let's keep it, well, professional here) relationship makes sense.
When people stop caring, they either leave or they keep performing the moves without much consideration of the outcomes.
When teams stop caring, whatever they work on will eventually be in trouble.
When companies stop caring, as their client, you're downgraded to just a cell in a spreadsheet (at best).
And the opposite is true, as well. When people care, they will go the extra mile, whatever the context.
It's like a difference between flying Southwest and Ryanair. A difference between a company that, despite offering a budget-level offer, is often mentioned as a paragon of customer satisfaction, and a company where you're flown basically as cargo.
The whole difference? Care.
This is a big problem when employers are currently going out of their way not to care about the people who work for them.
Like in the "your job can now be done by ChatGPT" way?
We definitely push on redefining the standard of an average employer-employee relationship as less humane. There are definitely short-term profits to be monetized by organizations.
Long term?
I wish care were to become a premium offer (and you can deliver customer care if you don't deliver employee care). Yet, it is a consideration without a conclusion for me at this stage.